While MailVICE is not responsible for content that is transmitted by its servers, out of respect for its customers, MailVICE takes a zero tolerance approach in regards to network abuse.
MailVICE defines network abuse as sending bulk unsolicited email (spam), initiating denial of service attacks or other forms of attack as well as the transmission of any material in violation of any government regulation. This material includes, but is not limited to, copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret.
When a complaint regarding network abuse is received, our network administrators investigate it. If the complaint is found to be legitimate, action is taken according to the type of abuse.
If the abuse is such that it is a threat to our continued operation, we will immediately shutdown the account. In all other cases, we will consult the affected customer before taking action, unless alternative arrangements have been made.
Please note that MailVICE considers spamming to be a threat to our continued operation. As our bandwidth providers will block our IP range in the case of incessant spamming, we take this matter very seriously. Any account found to be spamming will be immediately shutdown. The affected customer will be notified as soon as possible after the shutdown.
Unless the abuse is such that it is a threat to our continued operation or the resulting abuse will cause our IP range to be blocked, we will always notify the customer before taking action. Depending on the severity of the abuse, offenders will be given two warnings before the userís account is terminated. It is up to the reseller to contact their customer to notify them.
You can alert us to violations of our Abuse Policy by emailing us here.
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